About Us

About Carpet Tile USA

Our Story

Carpet Tile USA was founded on a simple but powerful idea: every customer, whether a homeowner refreshing a single room or a contractor outfitting an entire building, deserves access to first-quality flooring at fair prices. Based in Lenexa, Kansas, we've been serving customers across the country since 2017, building our reputation one satisfied customer at a time.

We started because we saw a gap in the market. Too many flooring retailers were selling "seconds" (tiles with subtle manufacturer defects) without being upfront about it. We decided to do things differently. From day one, Carpet Tile USA has stocked only first-quality carpet tiles, and that commitment hasn't wavered.

The First-Quality Promise

When we say "first quality," we mean it, and we want you to know exactly what that means for you.

In the flooring industry, carpet tiles are graded by manufacturers before they leave the factory. First-quality tiles meet every specification: consistent color, correct dimensions, proper backing, and zero manufacturing defects. Second-quality tiles (sometimes called "seconds" or "irregulars") have been rejected for issues like color variation, backing problems, or dimensional inconsistencies, and they're often sold at a discount without clear disclosure.

At Carpet Tile USA, we only carry first-quality tiles. That means:

  • Consistent color and pattern - no surprise variations when you open the box
  • Precise dimensions - tiles that fit together exactly as intended
  • Defect-free backing - proper adhesion and durability you can count on
  • Full manufacturer warranty - because only first-quality tiles qualify

When you buy from Carpet Tile USA, you're getting exactly what you paid for. No surprises, no shortcuts.

Our Manufacturer Relationships

We've spent years cultivating close relationships with the industry's leading flooring manufacturers, including Shaw, one of the world's largest and most respected flooring brands. These partnerships give us direct access to a wide selection of high-quality carpet tiles and allow us to negotiate pricing that we pass straight through to you.

We currently carry over 380 Shaw carpet tile products, spanning commercial, residential, and specialty styles. Whether you're looking for a durable solution for a high-traffic office or a stylish option for a home studio, we have options to fit your project and your budget.

Who We Serve

Our customers range from DIY homeowners tackling a basement renovation to professional contractors managing large commercial installations. We understand that each project is different, and we're here to help you find the right tile for your specific needs, not just whatever happens to be in stock.

No matter the size of your order, you'll receive the same level of care and attention. We appreciate every customer, and we never take your business for granted.

Our Customer Service Commitment

We know that buying flooring online can feel like a leap of faith. That's why our customer service team is here to make the process as easy and confident as possible. Have a question about which tile is right for your space? Not sure how much to order? We're happy to help.

You can reach us by:

We aim to respond to all inquiries promptly and to resolve any issues quickly and fairly. Your satisfaction is the foundation of our business.

Why Choose Carpet Tile USA?

  • ✔ First-quality tiles only, never seconds or irregulars
  • ✔ Competitive pricing through direct manufacturer relationships
  • ✔ Wide selection of Shaw carpet tiles for residential and commercial use
  • ✔ Knowledgeable, friendly customer service team
  • ✔ Serving customers nationwide since 2017

Thank you for considering Carpet Tile USA. We look forward to helping you find the perfect flooring for your next project.